Privacy Policy

Last Updated: November 02, 2025

1. Introduction

Mobile Pro Audio is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us.

We are based in Melbourne, Victoria, Australia, and comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Business name and ABN (if applicable)
• Payment and billing information
• Booking and order history
• Equipment preferences and requirements
• Communication records and correspondence
• Technical information (IP address, browser type, device information)

2.2 How We Collect Information

We collect personal information:

• Directly from you when you make a booking, enquiry, or purchase
• Through our website contact forms and checkout processes
• Via email, phone, or in-person communications
• Through cookies and similar technologies on our website
• From third-party payment processors and service providers

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing bookings and secure booking deposits
• Confirming and managing your orders
• Providing customer service and support
• Processing payments and maintaining financial records
• Sending booking confirmations and order updates
• Communicating about our products and services
• Improving our website and services
• Complying with legal and regulatory obligations
• Preventing fraud and maintaining security

4. Disclosure of Your Information

We may disclose your personal information to:

• Payment processors and financial institutions
• Shipping and logistics providers (if applicable)
• Professional advisers (accountants, lawyers, auditors)
• IT service providers and website hosting companies
• Marketing and analytics service providers
• Government agencies and law enforcement (when required by law)

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. These measures include:

• Secure SSL encryption for online transactions
• Restricted access to personal information
• Regular security assessments and updates
• Secure storage systems and data backup procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance user experience and website functionality
• Analyse website traffic and usage patterns
• Remember your preferences and settings
• Deliver relevant content and advertisements

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt-out of marketing communications
• Make a complaint about our handling of your personal information

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

We primarily store and process data within Australia. If we transfer your personal information overseas, we will ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new “Last Updated” date.

12. Retention of Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This typically includes:

• Transaction records: 7 years (for tax and accounting purposes)
• Marketing communications: Until you opt-out or we no longer require the information
• Customer service records: As long as reasonably necessary

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

Mobile Pro Audio
[email protected]